Create more together

Create more together

About Us

Coral Travel Group

As of 26 October 2022, the name of OTI Holding, that had been representing a well-established group for over 30 years now, has changed to Coral Travel Group (Coral Holding), which is believed to carry the group stronger into the future.

Serving in such sectors as tour operating, travel agency, accommodation, destinations management center, aviation, information technology and security, Coral Travel Group has been aiming for perfection at all times since its foundation in 1992.

Coral Travel Group carries out its operations through 37 companies in 22 countries. It has been entering new markets as a part of its growth, and advancing without compromising on quality and customer satisfaction.

Coral Travel Group consists of the leading brands of tourism that derive their power from originality where prestige, stability, honesty and trust spring to life.

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Coral Group Hotels

Coral Group Hotels operates in the accommodation sector with 3 different brands: Marvida Hotels, Seven Seas Resorts & Hotels and Xanadu High Class.

The Coral Group Hotels brand system is a collection of components developed in line with their expertise in the hospitality industry. Coral Group Hotels believes that the balance and harmony between guest expectations and the services offered can be achieved by complying with well-designed, defined, consistent but also constantly improving service standards.

Coral Group Hotels has started accommodation and hospitality business as Otium Hotels International with its two 5* hotels in Kemer and Belek - Antalya in 2005.

Coral Group Hotels has acquired Otium Family Eco Club 5* hotel in Side, Antalya in 2008, managed under Otium Hotels Brand till the end of 2023. By the change of Otium Hotels Brand to a new brand Marvida Hotels In 2024 Otium Family Eco Club has been renamed as Marvida Family Eco under new middle scale brand Marvida Hotels.

Coral Group Hotels purchased one 5* hotel in Kemer and one 5* hotel in Side in 2013, which are currently operated under Seven Seas Resorts & Hotels brand.

Xanadu Resort in Belek has been acquired and joined Coral Group Hotels in 2014.

Seven Seas Resorts & Hotels Brand has been created as an upperscale 5* hotel brand under Coral Group Hotels in 2019.

And now Coral Group Hotels, to extend its experience, created Marvida Hotels and redesigned and rebranded the concepts under this new middle scale brand.
Change in guest profile, basing on market differentiation and change in guest demand trends caused to redesign the middle scale concepts and change Otium Hotels brand to a new brand Marvida Hotels as of 2024 season.

In line with its know-how and systematic approach in the field of hotel management, Coral Group Hotels established the franchise & management system for Marvida Hotels, Seven Seas Resorts & Hotels and Xanadu High Class brands in 2019 and started to serve its guests with a range of services that incorporates different concepts.

In 2022, Coral Group Hotels started to manage Xanadu Makadi Bay in Hurghada, Egypt with the "High Class All Inclusive" concept.

As of 2024, 14 properties under Coral Group Hotels brands in Türkiye, Egypt, Tunisia, and Greece serve guests with their unique features.

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OUR BRANDS

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Seven Seas Resort & Hotels

Seven Seas Resorts & Hotels

Mission of Seven Seas Resorts & Hotels which is an upper scale hotel brand is to offer guests high quality products and services at an international level.

As an international hotel brand within the Coral Group Hotels portfolio, Seven Seas Resorts & Hotels extends a compelling invitation to a holiday providing unparalleled service.

The well known brand, Seven Seas Resorts & Hotels, assures a flawless vacation experience through meticulously crafted service standards. Recognizing that a great holiday is a subjective experience, Seven Seas Resorts & Hotels is committed to delivering personalized experiences aligned with expectations.

Seven Seas Resorts & Hotels characterised with 5 stars hotel category, 24 hours Ultra All inclusive service, a wide range of services of children, a holiday concept that focuses on sports and entertainment activities, personalized services within special areas for families and adults.

All 4 Properties of the Brand located in Türkiye are independent businesses with their own unique characteristics within the standards of the brand, 2 of these properties, Seven Seas Hotel Life (Kemer), Seven Seas Hotel Blue (Side), located in Antalya, Türkiye have been owned by Coral Group Hotels.
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Marvida Hotels

Marvida Hotels

Marvida brand is an invitation to a remarkable journey which is offering exceptional service and value. Marvida is an international hotel brand that encompasses different holiday preferences and concepts under the umbrella of Coral Group Hotels.

Trusted brand Marvida Hotels promises a perfect holiday with well-designed standards of service across all hotels at all times, attention to detail on all aspects and an incredible value.

A great holiday isn’t the same thing for everyone, and more than ever before people want an experience that is tailored to their own wish-list.

Unique collection of hotels are grouped into 3 concepts: Family; Club and Senses. Each one offers a tailored range of amazing facilities and activities that feels right for guests, creating unique holiday memories.

Marvida Hotels located in Türkiye, Tunisia, and Greece. Hotels under the brand are independent businesses with their own unique characteristics, offering unique options to their guests within brand and concept standards. Marvida Family Eco in Side, Antalya - Türkiye owned by Coral Group Hotels since 2008.
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Xanadu Hotels

Xanadu Hotels

Xanadu High Class is a brand which luxury meets with personalized High-Class service to elevate your holiday experience to unparalleled heights. With a commitment to exceeding the highest expectations of our guests, Xanadu High Class offers to the guests, three exquisite 5-star properties—one nestled in the breathtaking landscapes of Belek, Antalya, and the other in the enchanting city of Hurghada, Egypt and third one situated in a private peninsula located nearby Akyarlar village and close to the city of Bodrum.

At Xanadu High Class, guests experience not only comfortable rooms and top-notch service but also rich concept High Class All Inclusive.

Our commitment to catering to the diverse needs of every guest is evident in the thoughtfully designed spaces for families and adults. From dedicated family areas to exclusive adult retreats, we ensure that each member of your party finds a space tailored to their desires.

Indulge in ultimate relaxation by our numerous pools, offering the perfect setting to unwind under the sun or dive into excitement with thrilling water slides. Whether you seek serenity or adventure, our pools are designed to cater to your every mood.

Xanadu Resort, located in Belek and owned by Coral Group Hotels, joined the group in 2014. Additionally, Xanadu Makadi Bay in Hurghada became a part of the group as a managed property by Coral Group Hotels in 2022.
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Our Values

Our Objectives
As Coral Group Hotels, we believe that we can increase our competitiveness and reach much better positions in the accommodation industry by ensuring customer satisfaction.

Our goal is to provide the products and services we have committed to in the best possible way, at high quality, with an environmentally friendly approach, and to produce our products in accordance with food safety principles.
Our Commitments
We are committed to carrying out our production and service processes in line with the other requirements we committed, legal legislations and international standards regarding tourism, environment, food, energy management, occupational health and safety.

We evaluate feedback from customers, employees and other parties fairly and impartially, with a customer-oriented perspective, beyond legal regulations.
Continuous Improvement and Participation of Our Employees
We monitor our management systems, performance, efficiency and targets; We evaluate risks and opportunities, create targets and programs for continuous development and improvement, and provide the necessary resources.

In order to achieve our goals, we receive the most valuable support from our employees and organize trainings to increase the competence levels and participation of our employees and we provide required resources.

Conscious implementation of our current quality and complaint handling system by each of our employees will contribute to the continuous improvement of our service quality and customer satisfaction

Within the tourism and food chain, we establish effective communication channels with external parties, together with our employees, employee representatives and other internal parties, and determine needs and expectations.
Risk Based Approach
We determine the environmental impacts of our activities, as well as their impact on the health and safety of our employees and guests; We take the necessary precautions, carry out controls and improve our measures to;

- Reduce risks and eliminate hazards,
- To create a safe work environment,
- Prevent accidents, injuries, diseases and environmental pollution,
- Reduce the negative effects of our activities.
Our Guests & Suppliers
By informing our guests about our environmental awareness, we expect them to respect nature and contribute to the protection of the environment during their holidays.

In our supply processes, we follow energy efficient, environmentally friendly preference policies and aim to increase energy efficiency while developing our products and services.

We encourage our suppliers to comply with our policies and legal regulations and take care to cooperate in these areas.
Customer Focused Approach
 
Customer:
Each of our customers is special and for us, they are our guests rather than just customers. We focus on understanding the needs and expectations of our guests.
Transparency:
We provide information to our guests in a clear and understandable manner.
Accessibility:
Our guests can contact our team directly during, before or after their stay, or they can reach us at any time through our access channels in the "Contact Us" or "Contact Information" sections on our website.
Responsiveness:
We respond to the needs and expectations of our guests who contact us.
Objectivity:
We evaluate our guests' requests, suggestions and problems in a fair and objective manner. We handle requests, suggestions and problems regarding the complaint handling process by our Quality Departments in line with the principle of objectivity.
Fees:
We do not charge any fees when evaluating our guests' requests, suggestions and problems.
Confidentiality
We keep our guests' personal information confidential.
Accountability:
We ensure that the processes and decisions regarding our guests' requests, suggestions and problems are accountable and reportable.
Improvement:
We evaluate our guests' demands, expectations and problems as opportunities for continuous improvement.
Competence, Capacity:
We evaluate the demands, expectations and problems of our guests with our expert team and allocate the necessary resources.
Timeliness:
We show due care to solve our guests' requests, suggestions and problems in a complete and timely manner.
Integrity of Information:
We ensure that guidance regarding our guests' demands, expectations and problems is accurate, consistent, meaningful and useful across all our channels.

Our Complaint Channels

Our guests can contact our team directly during, before or after their stay, or they can reach us at any time through the channels in the "Contact Us" or "Contact" sections on our website. In addition to these channels; Our guests who have made a reservation through a travel agency; You can convey all your requests, suggestions and problems to us through travel agencies.

Our expectation from our guests for the effectiveness of our process; When contacting us via “Contact Us” or e-mail before or after your stay; sharing their name, surname, telephone number, e-mail address information and their requests, suggestions and problems with us. We expect from our guests to share their complaints verbally or in written with the guest relations or front office teams during their stay.

All requests, suggestions and problems submitted to us; It will be handled by the relevant department within the framework of our principles. We aim to resolve all requests, suggestions and problems submitted to us after your stay within 3 to 5 days. When necessary; During this period, our team contacts our guests to better understand their needs and expectations. We aim to resolve all requests, suggestions and problems submitted to us through agencies within 3 to 5 days. We provide solution alternatives through the channels our guests use when contacting us.
Quality Management System

Sustainability & World of Care

We believe that the tourism sector, which benefits most from natural resources, should do its part to protect and improve environmental values and living conditions. We believe that our work on integrating with our community and taking part in the solution of social problems will contribute to ensuring sustainability in tourism.

Coral Group Hotels started its sustainable tourism activities in 2010 with the Travelife certification of Marvida Family Eco. In the following years, all facilities within Coral Group Hotels were included in the Travelife certification system and received certificates at the "Gold" level, the highest level of the system.

Following the publication of the Global Sustainable Tourism Criteria by the Global Sustainable Tourism Council (GSTC), all facilities within Coral Group Hotels received certificates at the third stage level in November 2022.

Coral Group Hotels is committed to respecting all internationally accepted human rights regarding its activities and complies with all legislation and agreements in this context. In this regard, we evaluate all our guests and employees equally, regardless of race, color, gender, religion, opinion, age, social and marital status, family origin, physical or mental disability and sexual orientation.

Coral Group Hotels participates in various charity campaigns and supports local social projects with sponsorships, donations and charity. While carrying out these activities, international children's rights policies are followed and a role is taken in the protection of cultural heritage.
Our History

Explore our history

Coral Group Hotels has started accommodation and hospitality business as Otium Hotels International with its two 5* hotels in Kemer and Belek - Antalya.
2005
Coral Group Hotels has purchased Otium Family Eco Club 5* hotel in Side, Antalya and managed it under Otium Hotels International Brand
2008
Coral Group Hotels purchased  Seven Seas Hotel Life (Otium Hotel Life) in Kemer and Seven Seas Hotel Blue Otium Hotel Seven Seas in Side, which are currently operated under the Seven Seas Hotels & Resorts brand.
2013
Xanadu Resort in Belek has been acquired and joined Coral Group Hotels.
Xanadu Resort has been certified with ISO 10002  Certificate
2014
Xanadu Resort, Seven Seas Hotel Blue and Seven Seas Hotel Life have been certified with Travel Life Sustainable Tourism Certificate
2017
Seven Seas Resorts & Hotels  Brand has been created as an upperscale 5* hotel brand under Coral Group Hotels
2019
Coral Group Hotels started to manage Xanadu Makadi Bay in Hurghada, Egypt with the "High Class All Inclusive" concept.
2022
Coral Group Hotels, to extend its experience, created Marvida Hotels and redesigned and rebranded the concepts under this new middle scale brand. Change in guest profile, basing on market differentiation and change in guest demand trends caused to redesign the middle scale concepts and change Otium Hotels brand to a new brand Marvida Hotels
2024
 

Awards

All Awards 2 Awards

Bookingcom_Life2023

Seven Seas Hotel Life

Bookingcom_Blue2023

Seven Seas Hotel Blue